Template to be completed with your actual delivery times and rates before any sale. Announcing a delivery time that you do not meet is a misleading commercial practice (Article L.121-2 of the French Consumer Code).
Areas served
Metropolitan France, Belgium, Luxembourg, Switzerland. [Add or remove countries depending on where you are actually able to deliver.]
Delivery times
- Order preparation: [X] business days.
- Shipping: [X] to [X] business days.
- Total estimated delivery time: [X] to [X] business days from payment validation.
[Important: if your items are shipped from a warehouse outside the European Union, state it here and announce the actual delivery time, not the time you would like to have.]
Shipping costs
Free delivery in Metropolitan France, no minimum purchase. [Specify costs for other destinations.]
Tracking
A tracking number will be sent to you by email as soon as the package is handed over to the carrier.
Delay or package not received
If your order has not arrived within the announced timeframe, please email us at [YOUR EMAIL ADDRESS]. In accordance with Article L.216-6 of the French Consumer Code, if delivery does not occur within a reasonable additional period, you may cancel the order and obtain a full refund.
Customs duties
[If you ship outside the EU, indicate here who is responsible for any import duties and taxes.]